Vendor transitions succeed when you secure assets first, overlap old and new where possible, and treat knowledge transfer as a paid, structured
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Verify repo/cloud/domain ownership, export documentation and tickets, rotate secrets — asset control established while the relationship is still polite.
2–6 weeks of paid parallel access where feasible: walkthroughs recorded, questions answered, critical fixes shadowed — expensive-looking, cheap versus archaeology.
Technical due diligence on what you actually own: undocumented dependencies, deploy mysteries, and the bus-factor knowledge to reconstruct — budgeted as real work.
Exit-assistance clauses invoked per the MSA, final invoices tied to transfer completion, and a stabilization sprint before new feature work — continuity first, velocity second.
Skipping the discipline this article describes until an incident, audit, or stalled project forces it — every practice above is cheaper adopted early than retrofitted under pressure.
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