UAT verifies the system serves the business, not the spec — real users, real scenarios, structured feedback, and sign-off criteria agreed before
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Business-process scripts written with the people who do the work — 'process Monday's orders including the weird ones' — not developer-phrased feature checks.
Production-like data (masked), integrations connected or convincingly stubbed, and access sorted before day one — UAT that fights its environment tests nothing.
One channel, severity definitions agreed, daily triage separating launch-blockers from wishlist — UAT drowns without a decision process attached.
Exit criteria in writing (blockers zero, criticals dispositioned), named approvers, and a decision meeting — sign-off is a commitment ceremony, not an email shrug.
Skipping the discipline this article describes until an incident, audit, or stalled project forces it — every practice above is cheaper adopted early than retrofitted under pressure.
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