B2B vs B2C UX: Different Users, Different Physics

Roles, permissions, approval chains, and audit trails aren't bloat — they're the actual job; B2C simplification instincts amputate requirements.

Performance standards, empty-state guidance, and copy that speaks human — the consumer bar for polish, applied to workflow depth.

Skipping the discipline this article describes until an incident, audit, or stalled project forces it — every practice above is cheaper adopted early than retrofitted under pressure.