The repetitive work lives in team inboxes and spreadsheet rituals — structured interviews and a 'what do you hate doing' survey surface more than any strategy session.
Frequency, minutes per instance, error rate and cost, and people involved — hours-per-month recovered is the currency; feelings aren't.
Quick wins first (trust and budget), platform investments second (shared integrations lower every later cost) — the audit's roadmap is a portfolio, not a wishlist.
Skipping the discipline this article describes until an incident, audit, or stalled project forces it — every practice above is cheaper adopted early than retrofitted under pressure.
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